FAQS

 COVID19 information:

We appreciate all of your support, especially during these uncertain times. We are still sending packages out within 1-2 business days, however, shipping has been much slower due to COVID-19, especially for international orders. We are following CDC guidelines, and also taking extra precaution and care with each package, and keeping our packaging space extra clean. Stay safe, and be well. Love and light, Evie 

What are your store hours?

Our regular hours are Monday-Friday (9AM-5PM EST). These hours are subject to change. We ship Monday through Friday.

Where are you located? 

We are located in the United States in the north Georgia mountains. We do not have a brick and mortar location, but we are hoping to in the future.

What is your processing time?

Unless stated otherwise, we ship within 1-2 business days. We are unable to ship orders while we are at gem shows.

How long will it take for my package to arrive?

We ship via USPS, so the delivery estimates are calculated through USPS. 

Please note: there are shipping delays due to COVID-19.

Domestic (United States)

• First Class Mail- 2-5 Business Days
• Priority Mail- 1-3 Business Days
• Priority Mail Express- 1-2 Business Days or Overnight

International Shipping 

Varies by location, but generally takes 2-8 weeks. We ship orders through USPS and they do come with tracking. However, some countries do not update tracking once a package has left the United States.  

Please note, estimated shipping time is not a guarantee, so please plan accordingly if you need your package within a certain time frame. Each order comes with a USPS tracking number. 

 Do you ship internationally? 

We currently offer shipping to Australia, Canada, Japan, Mexico, Singapore, and Switzerland via USPS International Mail or DHL. Your order comes with a tracking number; however, some countries do not update tracking once a package has left the United States. Shipping time varies by location, but generally takes 2-8 weeks. 

How may I contact you?

We are always happy to help our customers find the perfect piece, and answer any questions they may have. We are available through the "contact us" button in the bottom right hand corner of your screen or you can email us directly at: simplyaffinity@gmail.com. We are also available through our shop's instagram direct messaging tool. 

What is your return policy?

We want you to be happy with your purchase. If you are not satisfied, you may contact us at: simplyaffinity@gmail.com within 7 days after your item was delivered to receive a refund. We will purchase a return label that you will be able to print off and attach to your package. In order to receive a refund, you must return your item within 14 days, in its original condition. Once we receive your package, we will refund the original purchase cost. However, the return shipping label cost will be the responsibility of the buyer, and deducted from the refund amount. 

How do I return an item?

You may contact us within 7 days after your item was delivered to start the return process by emailing us at: simplyaffinity@gmail.com. We will then purchase a return label that you will be able to print off and attach to your package. 

1. Pack the items you're returning, so that they will arrive safely, and in the same condition.
2. Print your return label and attach it to the package. Cover any existing shipping labels.
3. Give the package to the carrier identified on the label.

In order to receive a refund, you must return your item within 14 days, in its original condition. Once we receive your package, we will refund the original purchase cost. However, the return shipping will be the responsibility of the buyer, and deducted from the refund amount. 

I accidentally gave you the wrong address. What should I do?