FAQS

What are your store hours?

Our regular hours are Monday-Friday (9AM-5PM EST). These hours are subject to change. We ship Monday through Friday.

 

Where are you located? 

We are located in the USA in north Georgia mountains. We do not have a brick and mortar location yet, but we are hoping to in the future.

 

What is your processing time?

Unless stated otherwise, we ship within 1-2 business days. 

 

How long will it take for my package to arrive?

We ship via USPS, so the delivery estimates are calculated through USPS.

Domestic (United States)

    • First Class Mail- 2-5 Business Days
    • Priority Mail- 1-3 Business Days
    • Priority Mail Express- 1-2 Business Days or Overnight

International Shipping 

Varies by location, but generally takes 2-6 weeks. We ship orders through USPS and they do come with tracking. However, some countries do not update tracking once a package has left the United States.  

Please note, estimated shipping time is not a guarantee, so please plan accordingly if you need your package within a certain time frame. Each order comes with a USPS tracking number. 

 

Do you ship internationally? 

Yes! We offer worldwide shipping via USPS International Mail, and it comes with a tracking number; however, some countries do not update tracking once a package has left the United States. Shipping time varies by location, but generally takes 2-6 weeks. 

 

How may I contact you?

We are always happy to help our customers find the perfect piece, and answer any questions they may have. We are available through email: simplyaffinity@gmail.com. We are also available through our shop's instagram direct messaging tool. 

 

What is your return policy?

We want you to be happy with your purchase. If you are not satisfied, you may contact us within 7 days after your item was delivered to receive a refund. In order to receive a refund, you must return your item within 14 days, in its original condition. Once we receive your package, we will refund the original purchase cost and original shipping, however, the return shipping will be the responsibility of the buyer.

I accidentally gave you the wrong address. What should I do?
Please contact us at: simplyaffinity@gmail.com if you have entered the wrong address for your order. If we have not shipped your order, we can correct your address on the shipping label.
 
I accidentally gave you the wrong address, and my order has already shipped. What should I do? 
We usually ship very quickly, so please double check your address before placing your order. If your order has already shipped, please contact your local post office with your tracking number so that they can try to redirect your package. We are always happy to help in any way that we can, but once a package is shipped, the destination of the package is out of our control. If your package is returned to us as undelivered, we would be happy to re-mail it. However, the additional shipping charges are the customer's responsibility.