FAQS

COVID19 information:

We appreciate all of your support, especially during these uncertain times. We are still sending packages out within 1-2 business days, however, shipping has been much slower due to COVID-19, especially for international orders. We are following CDC guidelines, and also taking extra precaution and care with each package, and keeping our packaging space extra clean. Stay safe, and be well. Love and light, Evie 

What are your store hours?

Our regular hours are Monday-Friday (9AM-5PM EST). These hours are subject to change. We ship Monday through Friday.

Where are you located? 

We are located in the USA in the north Georgia mountains. We do not have a brick and mortar location, but we are hoping to in the future.

What is your processing time?

Unless stated otherwise, we ship within 1-2 business days. We are unable to ship orders while we are at gem shows.

How long will it take for my package to arrive?

We ship via USPS, so the delivery estimates are calculated through USPS.

Domestic (United States)

    • First Class Mail- 2-5 Business Days
    • Priority Mail- 1-3 Business Days
    • Priority Mail Express- 1-2 Business Days or Overnight

International Shipping 

Varies by location, but generally takes 2-6 weeks. We ship orders through USPS and they do come with tracking. However, some countries do not update tracking once a package has left the United States.  

Please note, estimated shipping time is not a guarantee, so please plan accordingly if you need your package within a certain time frame. Each order comes with a USPS tracking number. 

 

Do you ship internationally? 

Yes! We offer worldwide shipping via USPS International Mail, and it comes with a tracking number; however, some countries do not update tracking once a package has left the United States. Shipping time varies by location, but generally takes 2-6 weeks. 

 

How may I contact you?

We are always happy to help our customers find the perfect piece, and answer any questions they may have. We are available through email: simplyaffinity@gmail.com. We are also available through our shop's instagram direct messaging tool. 

 

What is your return policy?

We want you to be happy with your purchase. If you are not satisfied, you may contact us within 7 days after your item was delivered to receive a refund. In order to receive a refund, you must return your item within 14 days, in its original condition. Once we receive your package, we will refund the original purchase cost and original shipping, however, the return shipping will be the responsibility of the buyer.

I accidentally gave you the wrong address. What should I do?
Please contact us at: simplyaffinity@gmail.com if you have entered the wrong address for your order. If we have not shipped your order, we can correct your address on the shipping label.
 
I accidentally gave you the wrong address, and my order has already shipped. What should I do? 
We usually ship very quickly, so please double check your address before placing your order. If your order has already shipped, please contact your local post office with your tracking number so that they can try to redirect your package. We are always happy to help in any way that we can, but once a package is shipped, the destination of the package is out of our control. If your package is returned to us as undelivered, we would be happy to re-mail it. However, the additional shipping charges are the customer's responsibility. 

When will you be attending gem shows in 2020?

  • Tucson Gem Show - January 29th-February 10th
  • May Gem Show- Dates TBD
  • July Gem Show- Dates TBD
  • Denver Gem Show- September 11th-20th
  • November Gem Show- Dates TBD

Do you ship orders while you are at gem shows?

Unfortunately, we do not have a way to ship our pieces while we are out of town sourcing new gems. Our earliest ship date after the Tucson Gem Show will be February 11th, 2020. We are keeping the shop open, so that you can browse and place an order, but we won't be able to ship within 1-2 business days, as we normally do.