We’re very sorry to hear that you had a bad experience. It’s our goal to deliver the highest quality of service to all of our customers, so we’d love to learn a little bit more about what prompted your feedback. This way, we may resolve any issues with your order. Please email us at: email@example.com. We are always happy to help! We’d also like to offer you 10% off of any future purchases (using code: SAVE10) as a small token of thanks for being a customer and for sharing your thoughts with us. We look forward to speaking with you.